Frequently Asked Questions

How do I make a purchase?

Making a purchase is easy! Simply browse our website, www.dwear.com, and add the items you love to your shopping cart. Once you’re ready to complete your purchase, click on the cart icon and follow the prompts to checkout. You’ll provide your shipping information, select your payment method, review your order, and confirm the purchase.

Do I need to set up an account to place an order?

While you can make a purchase as a guest, we recommend creating an account for a smoother shopping experience. Having an account allows you to track your orders, save your shipping details for future purchases, and receive exclusive offers and updates.

I've forgotten my password. What should I do?

No worries! Click on the “Forgot Password” link on the login page, and we’ll guide you through the process of resetting your password. You’ll receive an email with instructions on how to create a new password.

How do I know that the products you sell are authentic?

We take pride in offering only genuine and authentic products at DWEAR. Our products come directly from our trusted suppliers and are carefully inspected before being made available for purchase.

Which size should I choose?

To find your perfect size, refer to our size chart on the product page. This chart provides measurements and guidelines to help you select the best fit. If you’re still unsure, feel free to contact our customer support team for personalized assistance.

Are the colours of products shown on the website accurate?

We make every effort to display our products as accurately as possible. However, please note that colors may appear slightly different on different screens due to variations in display settings and lighting conditions.

How do I know if an item is in stock?

If an item is out of stock, it will be marked as “Sold Out” on the product page. For items in stock, you’ll be able to select your desired size and add it to your cart.

Is it safe to use my credit card online at Pernia's Pop-Up Shop?

Yes, your online security is a top priority for us. We use industry-standard encryption and security protocols to protect your payment information. Your credit card details are processed securely, and we do not store your payment information on our servers.

Why do I need to re-enter my credit card details when I add a new address?

Your security is paramount to us. For your protection, we may ask you to re-enter your credit card details when adding a new shipping address. This helps ensure that your payment information is being used securely and with your authorization.

How can I stay updated on sales and promotions?

To stay informed about our latest sales, promotions, and special offers, subscribe to our newsletter and follow us on social media platforms such as Instagram, Facebook, and Twitter.

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